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  2. 911 vs Non-Emergency Police — When to Call

911 vs Non-Emergency Police — When to Call

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Knowing when to contact emergency services or the non-emergency police can be crucial for your safety and well-being. In Moncton, New Brunswick, understanding the appropriate circumstances for each can help ensure you receive the right assistance in a timely manner.

When to Call 911

Call 911 in situations that pose an immediate threat to life or property. This includes emergencies such as:

  • Fires or smoke
  • Medical emergencies
  • Active crimes in progress
  • Serious traffic accidents

In these cases, responding quickly can be critical. Make sure to stay calm and provide the operator with as much information as possible.

When to Call Non-Emergency Police

The non-emergency police line is suitable for situations that do not require immediate police intervention but still need attention. Examples include:

  • Reporting a theft that has already occurred
  • Noise complaints
  • Vehicle accidents without injuries
  • Non-urgent community concerns

Using the non-emergency line can help keep 911 free for true emergencies and allows police to manage resources more effectively.

What to Bring / Document

If you need to report an incident or seek assistance, it’s helpful to have the following information ready:

  • Your location
  • Details of the incident (who, what, when, where)
  • Any relevant personal identification
  • Photos or documents related to the situation, if applicable

Being prepared can facilitate the response process and ensure that your concerns are addressed promptly.

What Happens Next

After contacting the police, you will receive guidance on what to do next. If you called 911, emergency responders will arrive at your location to assess the situation. For non-emergency calls, an officer may contact you to gather more information or may arrange a visit, depending on the nature of your report.

Always follow any instructions provided by the authorities and keep a record of the interaction for your reference.

Frequently Asked Questions

What should I do if I'm in immediate danger?
Call 911 right away for immediate assistance.
Can I report a crime online?
Some non-emergency reports can be filed online; check the Moncton police website for options.
What if I’m unsure whether it’s an emergency?
When in doubt, it’s better to call 911 than to delay assistance.
How do I contact the non-emergency police line?
You can find the non-emergency number on the Moncton police service website or your local directory.
Can I remain anonymous when reporting a crime?
Yes, you can report certain crimes anonymously, depending on the circumstances.

If you want local help, you can privately browse lawyers, therapists, shelters, and hotlines near you at DV.Support.

More Help in Moncton

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If you’re in immediate danger, call 911 (U.S. & Canada). 24/7 confidential help: U.S. 1-800-799-SAFE • Canada 1-866-863-0511.

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