911 vs Non-Emergency Police — When to Call

Knowing when to contact emergency services or the non-emergency police can be crucial for your safety and the safety of others. This guide provides clarity on making the right call in various situations.

When to Call 911

Call 911 in situations where immediate assistance is required. This includes:

• Life-threatening emergencies
• Serious injuries or medical emergencies
• Fires or hazardous situations
• Threats to personal safety
• Witnessing a crime in progress

When to Use Non-Emergency Police

For situations that do not pose an immediate threat but still require police attention, use the non-emergency number. Examples include:

• Minor disturbances
• Report a crime that has already occurred
• Non-urgent public safety issues

How to Make the Call

When making a call to either 911 or non-emergency services, be prepared to provide:

• Your location
• A description of the situation
• Any relevant details about individuals involved

What to Bring / Document

If you are involved in a situation requiring police involvement, consider documenting the following:

• Your identification
• Any evidence or relevant information
• A list of witnesses if applicable

What Happens Next

After you make the call, here’s what typically happens:

• The dispatcher assesses the information you provide.
• Emergency services or police will be dispatched as necessary.
• You may be asked to stay on the line for further instructions.

Frequently Asked Questions

What should I do if I'm not sure whether it's an emergency?

When in doubt, it's better to call 911. The dispatcher can help assess the situation.

Can I report a crime online?

Yes, some police departments offer online reporting for non-emergency situations.

What if I feel unsafe making a call?

If you're in immediate danger, call 911 silently if possible. You can also text emergency services in some areas.

How long will it take for the police to arrive?

Response times can vary based on the situation and other ongoing emergencies.

Can I request an officer to come to my location for advice?

Yes, you can request a non-emergency visit for guidance on safety concerns.

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