911 vs Non-Emergency Police — When to Call

Understanding the difference between when to call 911 and when to contact non-emergency police services is essential for effective communication with law enforcement. This guide aims to clarify these distinctions to help you make informed decisions in various situations.

When to Call 911

Dial 911 for emergencies that require immediate assistance. This includes situations that pose a threat to life or property.

• Fires or explosions
• Medical emergencies (e.g., heart attack, severe injury)
• Active crimes in progress (e.g., burglary, assault)
• Traffic accidents with injuries
• Any situation where someone is in immediate danger

When to Use Non-Emergency Police Services

For non-urgent situations where the police need to be involved but there is no immediate danger, you should contact non-emergency police services.

• Reporting a crime that has already occurred (e.g., theft, vandalism)
• Noise complaints or disturbances
• Animal control issues
• Lost property
• Requesting information on local laws or ordinances

Steps to Take in an Emergency

If you find yourself in an emergency situation, follow these steps:

1. Stay calm and assess the situation.
2. If someone is hurt, check for injuries and ensure safety.
3. Call 911; provide clear and concise information about the situation.
4. Stay on the line until the operator tells you to hang up.

What to Bring / Document

When contacting the police, whether for an emergency or non-emergency, it’s helpful to have certain information ready:

• Your location (address or nearest landmark)
• A description of the incident or situation
• Details about any involved persons or vehicles
• Any relevant documentation (e.g., photos, reports)

What Happens Next

After you call either 911 or non-emergency services, here’s what to expect:

• A dispatcher will take your call and assess the situation.
• For emergencies, police, fire, or medical personnel will be dispatched immediately.
• In non-emergency cases, you may receive a follow-up call or visit from an officer.

Frequently Asked Questions

1. What should I do if I accidentally call 911?
Stay on the line and explain to the operator that it was a mistake.

2. Can I call 911 for a non-emergency?
While you can, it may delay response to actual emergencies. Use non-emergency services instead.

3. How do I contact non-emergency police services in Harrisonburg?
You can typically find the number on your local police department's website.

4. What if I feel unsafe calling the police?
If you are in immediate danger, call 911. There are also resources available for those feeling unsafe.

5. Are there alternatives to police for certain situations?
Yes, consider local crisis services, community organizations, or shelters for non-violent situations.

If you want local help, you can privately browse lawyers, therapists, shelters, and hotlines near you at DV.Support.