911 vs Non-Emergency Police — When to Call

Understanding when to call 911 versus a non-emergency police number can be crucial for your safety and well-being. This guide provides clear steps to help you decide the best course of action in various situations.

When to Call 911

Call 911 in the following circumstances:

• If you or someone else is in immediate danger.
• When a crime is in progress, such as theft or assault.
• If there are serious injuries, medical emergencies, or threats to life.

When to Use a Non-Emergency Number

Use the non-emergency police number for situations that require police assistance but do not pose an immediate threat, such as:

• Reporting a past crime that is no longer happening.
• Requesting information or assistance with minor issues.
• Reporting noise complaints or suspicious activity that does not require urgent response.

Steps to Take Before Calling

Before making a call, consider the following:

• Assess the urgency of the situation.
• Ensure your safety and the safety of others.
• Have key information ready, such as your location and the nature of the incident.

What to Bring / Document

If you are involved in a situation requiring police assistance, be prepared with the following:

• A valid ID if applicable.
• Any relevant documents or reports related to the incident.
• A list of witnesses or contact information for those involved.

What Happens Next

After you make a call to either 911 or a non-emergency number, here’s what you can expect:

• A dispatcher will assess the situation and determine the appropriate response.
• Police or emergency services may arrive on the scene to assist.
• You may be asked to provide additional information or statements.

Frequently Asked Questions

• What if I’m unsure whether it’s an emergency? Call 911; it’s better to be safe.
• Can I report a crime online? Many police departments offer online reporting for non-emergencies.
• What if I fear retaliation for reporting? You can remain anonymous in many cases.
• How long will it take for police to arrive? Response times vary; emergencies are prioritized.
• What should I do if I feel unsafe while waiting for help? Find a safe location and stay on the line with the dispatcher.

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